Refund policy

Transaction Cancellation and Product Return Policy (In accordance with the Israeli Consumer Protection Law)

5.1. A customer is entitled to cancel a transaction for the purchase of a product within 14 days from the date of receipt of the product, or from the date of receipt of the transaction disclosure document (whichever is later), in accordance with the provisions of the Israeli Consumer Protection Law, 1981 (hereinafter: "the Consumer Protection Law"). 5.2. Method of Cancellation Notice: Notice of transaction cancellation shall be delivered to the Website Operator via one of the following methods: by email to info@shatzdesign.com or by phone at 0542264326. 5.3. Cancellation Fees: In the event of a cancellation not due to a defect or non-conformity in the product, the Customer will be charged a cancellation fee of 5% of the transaction value or 100 ILS, whichever is lower, as prescribed by law. 5.4. Product Return: It is the Customer's responsibility to return the product to the Website Operator in its original packaging, unopened, unused, and undamaged. Shipping costs for returning the product shall be borne by the Customer. 5.5. Exceptions to Cancellation: Transactions cannot be canceled for products manufactured specifically for the consumer (custom orders/customization), perishable products, or products that can be copied or duplicated whose original packaging has been opened.